exocad support in Bolzano: help on site and remote
exocad support in Bolzano and South Tyrol for dental labs and clinics: remote sessions, help on site on request, libraries, settings, articulators and exports.
A lab in Bolzano with an exocad problem usually has two options: wait for the reseller, or ask a colleague who has had the same issue. Most problems need neither. A remote session with someone who works in exocad every day solves them while you watch, and for the rest there is help on site. This post is for labs and clinics in Bolzano and South Tyrol, and it explains what exocad support covers, when a visit makes sense and how to prepare.
What support covers
The requests that come up most often in the labs of the area:
- libraries that do not appear or show the wrong parts, from implant systems to model and articulator systems
- configuration after an update, missing settings, slow display
- exports that the milling center, the printer or the CAM software rejects
- Model Creator settings for printed models, bases and plates
- articulator setups, digital facebow data and RotoClick installations
- coaching on a real case when a step of the workflow is unclear
License purchases, dongle replacements and hardware repairs go through the reseller or the manufacturer. Support helps find out whether the problem is there, and the post on license and dongle errors lists the common cases.
Remote first
Most problems are solved in a remote session. You start the session, accept the connection, and watch the fix on your own screen. You keep control and can end it at any time. The post on remote exocad support explains how a session works and how to keep it secure.
Remote sessions are quicker to arrange than a visit, and they leave the lab with the fix and with the knowledge of how it was done.
On site on request
Some work needs someone at the bench: setting up a new workstation, connecting a lab scanner, calibrating an articulator system for printed models, or training a team on the workflow. In Bolzano and South Tyrol this can be done on site on request. The post on articulator calibration shows the kind of job where being in the lab helps.
How to prepare
- Write down what happens and when it started, including any update or new library installed before.
- Note the exocad version and the modules involved.
- Keep a case that shows the problem ready to open.
- Close files and programs that are not needed before a remote session.
A short description sent in advance often means the fix is ready when the session starts.
Support, training and design
Support solves the problem in front of you. When the same problem keeps coming back because a step of the workflow is unclear, exocad training on your own cases is the better fix. When the lab lacks time for design, outsourced CAD design takes the cases off the bench.
To arrange a session, book exocad support.
Frequently asked questions
Do you come to the lab in person?
On request, in Bolzano and South Tyrol. Most problems are solved faster in a remote session, so on-site visits are kept for hardware setups, new workstations, scanners and articulator systems that need someone at the bench.
Which problems can be solved remotely?
Libraries that do not appear, configuration and display settings, slow performance, exports rejected by the milling center or the printer, Model Creator settings, articulator setups and workflow questions on a real case.
In which languages is support available?
Italian, German and English, which covers the labs and clinics in South Tyrol and the clients outside it.
Is support also available for clinics?
Yes. Clinics with exocad or with intraoral scanners connected to a lab get help with scans, exports and the exchange of files with the lab.